Refund Policy

At Remooz Agency, we are committed to delivering high-quality services. However, if you are dissatisfied, please read our Refund Policy to understand the process for refund eligibility and requests.

Refund Eligibility:

• Custom Services: No refunds once custom projects (e.g., branding, PR campaigns) have begun.
• Service Cancellations: Full refund available if the service is canceled before work begins.
• Dissatisfaction with Deliverables: If you are dissatisfied, we offer reasonable revisions or a partial refund based on the scope of the work.

Refund Process:

• Requesting a Refund: Contact us within 2 days of receiving deliverables or cancellation.
• Review and Response: We will review your request and respond within 2 business days.
• Refund Decision: If granted, refunds will be issued via the original payment method.

Non-Refundable Fees:

• Administrative Fees: Any initial setup or project administration fees.
• Third-Party Costs: Payments made to third parties (e.g., media placements).
• Custom Work: Once significant work on a custom project has been completed.